Customer Care

What sets us apart is our customer service and core values. We will provide as much clarity as possible through every stage and will always be there to sort out any issues that may transpire. We aim to provide complete peace of mind and inspire confidence in our new and existing clients.

Below you will find information about all aspects of customer care.

Health and Safety

  • It is the policy Envision Electrics Limited, to ensure in so far as is reasonably practicable, the health, safety and welfare of our employees whilst they are at work, members of the public and any other persons who may be affected by our undertakings.
  • The Company will provide a safe and healthy work environment for all employees.
  • Follow Statutory Documents; Health and Safety at Work Act, The Electricity at Work Regulations and the current BS7671 Regulations.
  • Provide and maintain safe working environments without risk to health and safety.
  • Set standards that comply with all relevant statutory requirements relating to health, safety and the environment with regard to their effect on employees, customers, contractors and the public.
  • Safeguard employees and others from foreseeable hazards with regard to health, safety or the environment in existing processes and working systems.
  • Ensure that when new substances, plant, machinery, equipment, processes or premises are introduced, adequate guidance, instruction and supervision will be provided for safe methods of work to be developed.
  • Ensure all employees are aware of their own responsibilities in respect of relevant health, safety and environmental matters.
  • Manage the commitment and active involvement of all staff, in order that safety awareness and positive attitudes are fostered and continuous efforts made to improve safety performance.
  • Ensure that any sub-contractors carrying out work are informed of relevant standards; are trained in procedures as necessary; and that systems are established for monitoring compliance, without detracting from the contractors legal responsibilities, to ensure that requirements are met.
  • Co-operate with appropriate authorities and technical organisations, both to ensure that policies are updated and to contribute to the formulation of standards and means of compliance.
  • Retain, and review as necessary, existing arrangements for safety committees to maintain effective consideration of health and safety measures.
  • Ensure that these objectives are being fulfilled through auditing activities.

Insurances

  • 10 million Public Liability
  • 250,000 Professional Indemnity

Guarantees

  • 1 year parts and labour on all works
  • NICEIC Platinum Guarantee (link to this on NICIEC site)
  • Checkatrade 12 month Guarantee
  • No Quibble Enhanced All Parts and Labour Guarantee of 2 years if outstanding balances settled within 2 working days from issue of invoice.

Complaint Policy

  • We always endeavour to provide the best service and products for our customers.
  • However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
  • To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
  • As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
  • In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
  • Either call us on 0141 266 0416 or 07857417094, or email us at info@envisionelectrics.com. We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
  • Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
  • In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
  • If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Doing Business

It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that’s all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.

The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.

John Ruskin